Shipping policy
Where your order comes from
Bamboo Ritual pieces are sourced and lovingly packed by our small team before they begin their journey to you. We personally inspect every bowl and whisk, wrap it with care, and hand it off to our shipping partner — no big warehouse, no shortcuts.
Where we currently ship
At this time, we ship to addresses within the United States only. We're working on expanding — sign up for our email list to be the first to know when that changes.
Processing time
Please allow 1–3 business days for us to inspect, pack, and prepare your order before it ships. During busier periods (like the holiday season), processing may take a little longer — we'll always do our best to keep you updated.
Shipping time
Once your order ships, please allow approximately 10–15 business days for delivery. Because each piece travels a real distance to reach you, we ask for your patience — we think a little anticipation is part of the ritual.
Delivery estimates can be affected by customs processing, weather, and peak seasons (like November–December), which may extend the window slightly.
Tracking your order
As soon as your order ships, we'll email you a tracking number so you can follow its journey home.
Duties & taxes — already included, no surprises
We know unexpected fees at your door are the worst. That's why all applicable U.S. duties and import taxes are already covered in your order — what you pay at checkout is what you pay, full stop. You won't be asked to pay anything extra when your package arrives.
Packaging & fragile items
Ceramic is beautiful, but it's also delicate — so every bowl is cushioned and boxed with care for its journey. If your order arrives damaged, please contact us at support@bambooritual.com within 7 days of delivery with a photo, and we'll make it right with a replacement or refund.
Shipping cost
Shipping is free on every order — no minimums, no fine print.
Making sure your address is correct
Please double-check your shipping address at checkout — we're not able to guarantee changes once an order has been processed. If you notice a mistake, email us as soon as possible at support@bambooritual.com and we'll do our best to help before it ships.
At this time, we're unable to guarantee delivery to P.O. boxes or freight-forwarding addresses. If you're unsure, reach out before ordering and we'll check for you.
Delays happen sometimes
While we do everything on our end to get your order to you as estimated, things like customs delays, severe weather, or high-volume seasons are outside our control. We'll always keep you posted if something looks off with your shipment.
Questions?
We're a small, real team — email us anytime at support@bambooritual.com and a real person will get back to you.