Refund policy
Our promise
We want you to love your Bamboo Ritual set. If something isn't right, we'll make it right — most of the time without asking you to ship anything back to us.
If your item arrives damaged or defective
Please contact us at support@bambooritual.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — in most cases, you won't need to return the damaged item.
If you've changed your mind
We accept returns within 30 days of delivery. Email us at support@bambooritual.com with your order number and reason for return, and we'll walk you through the next steps. Depending on the situation, we may offer a refund, an exchange for a different colorway, or store credit — we look at each request individually rather than applying a rigid one-size-fits-all rule.
Please note: because items ship internationally, we may not always require the product to be returned to us. If we do ask you to send it back, return shipping costs are the customer's responsibility unless the item was damaged or defective.
What's not covered
- Items returned after 30 days of delivery
- Normal variation in glaze color or pattern (each piece is kiln-fired individually — this is a feature of the material, not a defect)
- Damage caused by improper use or care after delivery
Refunds
Once your return or claim is approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
How to start a return or claim
Email support@bambooritual.com with:
- Your order number
- A brief description of the issue
- A photo, if the item arrived damaged or defective
A real person will respond, usually within 1–2 business days.